Refund Policy
Refund policy
Returns/Refunds/Cancellations are not eligible for orders. However, if there is a mismatch or transit damage/functioning issue with the watch on delivery, you can reach out to us at nationalwatches.co@gmail.com , and we will help you get the watch repaired or replace it if needed. Our job is to make sure the watch works perfectly. All pieces are serviced and checked before shipping to avoid any machine issues after delivery.
Even if you face any functional issues down the line, say 2-3 months or even a year, please feel free to reach out to us, we will surely help you out. Or if you accidentally damage the watch, we can always help out with discounted repair charges and in case the fix is minor, all you will have to do is pay the shipping charges and we’ll take care of the rest! :)
Please read all policies and product descriptions clearly before placing the order. Cancellations or returns due to the customer missing out on details are not possible under any circumstances. Even if there is a small doubt regarding quality/ authenticity/ size/ color, please make sure to contact us on Instagram/Email to clear it BEFORE placing the order. We will be 100% transparent with you in clearing these doubts so that you make an informed decision if you choose to purchase a product. All watches are either customized or single pieces and once an order is placed, work on it starts immediately and hence cannot be stopped/cancelled.
In case a prepaid order is refused by customer at delivery/wrong details entered at the time of placing the order, after 2-3 unsuccessful reattempts it will be returned to us via the delivery partner, and will then be reshipped back to the customer after the extra shipping charges are cleared by the customer. No cancellation/return/refund is eligible in these cases.
Timelines for Replacement : 1-2 working days from return receipt of order.
In case of Refund, Timeline : 1-2 working days. Please note that Shipping Fee once deducted is non refundable.
By ordering from our website, it is deemed that you have read all policies and product descriptions carefully.